Apple Support App: Redesign
Leverage hard-earned wisdom from Support App 3.0 to create the most simplified, consistent, and relevant support experience for customers
Older versions of the App
The New Triage Experience
Design Goals
Create a modular design of every “support object” to enable multiple entry points in the future
Get Support App 4.0 solutions into as many customers’ hands as possible, to reduce customer effort.
Express Replacement Feature : Support App
Customers need their Apple products , they are integrated into their lives. When something goes wrong or the product has faced any accidental damage , it is important to have options available so the customer does not require to part ways with the product.
Design Goals
Create the ideal ERS experience in the Support App that helps customers throughout their full service journey.
Making sure the customer is well informed during the process right from initiation to getting a new iPhone.
Providing a premium experience for customers who have AppleCare+ to get their product replaced if broken or damaged.
PayPal App
Gift Cards From the tidiest to the messiest, everyone has a personal notion of what a wallet is and how it should function. The wallet holds anything or everything and keeping track of everything in your wallet can simply be a pain, and it’s sometimes impossible. A pile of gift cards, loyalty cards and member cards along with a trail of receipts are hardly an ideal. The goal was to enable this digital wallet to streamline lives, to ready for anything and the need to trust their information is secure.
The experience was envisioned based on the existing patterns and framework of the PayPal App overall. My goal was to make a path for the future of the feature of gift cards, as we evolve through the design releases. I wanted to provide the existing users, an enticing experience that was consistent.
